Theo Hollenberg, Project Manager'I hereby want to say that I'm very satisfied about the support I received. When everything goes well, it's easy to provide support, but when something goes wrong, a company can prove its worth. You've succeeded excellently in this regard.'
The Cyso Service Desk
The primary means of communication with our customers is our service desk. You can contact our service desk every day for all your administrative or technical questions. The servicedesk is Cyso's face to the outside world and the first point of contact for our Cyso Service™.
Our service desk can be reached every working day between 09.00 and 18.00 CET by phone or email. You'll never have to deal with queues, but you will always get to speak someone immediately.
Our service desk employees are trained to be bold and solution-driven to deal with your questions or problems. They will try to get to the core of any occurring problem in order to analyze the cause and resolve the issue permanently.
Lots of knowledge and experience
The employees of our service desk have years of experience in technical, administrative and procedural matters regarding all services from the ISP industry. Whatever problem you are experiencing, our service desk will have the answer.
Frequently asked questions
If you have questions regarding a certain product or service you've purchased, you can, for course, contact the service desk. In addition, for frequently asked questions and corresponding answers, you can also always visit the knowledge base on our website. Perhaps your question has already been answered there. Our knowledge base is expanded and updated on a regular basis.
When your call does not directly lead to a solution, we will create a support ticket in our administration for your and our reference. Through this ticket, we will keep you informed of the status of your request. A ticket will only be closed once you have specified that your question has been answered to your full satisfaction.